Contact Info Campsupreme for Quick Support on Defective Items

FAQ:

Questions?

Feel free to contact us; our dedicated customer service team is here to assist you with any inquiries you may have!

We pride ourselves on responsive communication, and you can expect to hear back from us as soon as possible, typically within just a few hours at most.

Email: info@campsupreme.com
Phone: +1 (319) 289-9003

Here are the most frequently asked questions:

When will I receive my order?
Orders are typically dispatched from our warehouse within 3 to 4 business days. Following dispatch, delivery will usually take between 3 to 5 weeks, depending on your location. Please note that during peak times, processing could extend to up to 6 business days before dispatch. Additionally, we currently do not offer pickup points for collection.

My order is incomplete?
Due to our diverse storage locations and partnerships with various producers, it is possible for you to receive your products in separate packages. Therefore, there’s no need to be concerned if all items do not arrive at once.

On average, our delivery times range from 3 to 5 weeks, though some packages may require a bit longer for arrival.

If you find that your package has not arrived within 45 business days after placing your order, we will promptly issue you a full refund. You may also keep the item when it eventually arrives. Please reach out to us at info@campsupreme.com to report an item that has not been received.

Can I cancel or modify my order?
We understand that changes can be necessary. To accommodate this, we process your orders promptly—typically within 12 hours. Therefore, you have a window of 12 hours after placing your order to send us a cancellation or modification request via email at info@campsupreme.com.

If you miss this time frame, please note that your items will have already been dispatched, and we will not be able to make any changes to your order.

The item I received is broken/defective?
Despite our commitment to careful selection of reputable carriers, there may be occasions when a package arrives damaged. If you encounter a broken or defective item, please contact us at info@campsupreme.com and provide us with the following details:

Your order number, a description of the issue (such as whether it’s a wrong or defective item), and a photo or video of the concern. Rest assured, you won’t need to return the product, and we will directly refund your order amount in the form of a voucher. If you would prefer another method of refund, just let us know.

What payment methods do you accept?
We strive to make your shopping experience smooth by accepting a variety of payment methods on our website, including Visa, American Express, MasterCard, debit cards, PayPal, and bank cards.

Are my information secure?
Your security is paramount to us. We take reasonable precautions and adhere to industry best practices to ensure your personal information is protected against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

If you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.